SHIPPING & RETURNS
Luna MicroCare currently offers FREE next-business-day shipping for all orders in the United Kingdom, excluding Northern Ireland and the Channel Islands.
Currently, Luna MicroCare only ships to the above locations.
Most orders are processed within 24 hours of receipt (processing time does not include weekends or holidays). All orders processed after 13:00 GMT will be processed the following business day and shipped out that day based on product availability. Orders placed on Saturday, Sunday, or British public holidays will be processed on the following business day.
All orders are subject to bank authorisation prior to processing, and only purchases that are authorised and approved will be shipped. Once an order is processed, shipping takes approximately 1 business day, based on the destination. Delivery to remote areas might result in a longer shipping time.
Delivery times cannot be guaranteed. Please be advised that for security purposes, all package deliveries will require a signature. If a signature waiver is provided, Luna MicroCare cannot accept responsibility for the theft or loss of items once delivered.
If you return a product or products in an order, then you must also return any exclusive offer/gift with purchase (GWP) that you may have received with that order, or you will be charged the full value of the GWP.
Please allow 14 business days from receipt of the package for processing. All returns should be returned to: www.lunamicrocare.com
Attn: Luna MicroCare
IMPERIAL BIOSCIENCE LTD
BUILDING 3, CHISWICK BUSINESS PARK
566 CHISWICK HIGH ROAD
For additional information on returns and exchanges, please call us at +44 20 8899 748 during business hours or Email Us
COMPLIMENTARY NEXT-DAY DELIVERY
Free standard delivery within the United Kingdom, excluding Northern Ireland and the Channel Islands.
Enjoy complimentary samples with every order.
COMPLIMENTARY HANDWRITTEN GREETING CARD
Add a personal note to the recipient, hand-written on a nice greeting card.