Shipping & Returns
SHIPPING
Luna MicroCare currently offers FREE shipping on all orders over £100 within the United Kingdom, excluding Northern Ireland and the Channel Islands. We only ship to these locations at this time. Most orders are processed within 24 hours of receipt, excluding weekends and public holidays. Orders placed after 13:00 GMT will be handled on the following business day and shipped out that day, subject to product availability. Orders placed on weekends or British public holidays will be processed on the next business day.
All orders are subject to bank authorization prior to processing, and only authorized and approved purchases will be shipped. Once an order is processed, shipping typically takes approximately 2-3 business days, depending on the destination. Delivery to remote areas may take longer.
ORDER TRACKING
Once your order is shipped, you will receive an email confirmation with your tracking number.
For UK deliveries, if Royal Mail attempts delivery and no alternative delivery instructions have been provided, the package may be redirected to the nearest depot for collection.
If an item is lost or arrives damaged, please notify our Customer Service team for assistance.
RETURNS
Luna MicroCare is dedicated to ensuring complete client satisfaction. If you are not entirely satisfied with your purchase, you may submit a return within 28 days of the purchase date.
Please be aware that only items purchased on www.lunamicrocare.com with valid and accompanying order information will be accepted for return. Additionally, final sale items are not eligible for return.
To be eligible for a return, items must be unused, unopened, and with all security seals still attached. Returns that do not meet these criteria will not be accepted and will be sent back to the customer.
All returns should be sent to:
IMPERIAL BIOSCIENCE LTD
BUILDING 3, CHISWICK BUSINESS PARK
566 CHISWICK HIGH RD
LONDON W4 5YA
If you have redeemed a gift with purchase, you are required to return both the gift and the qualifying items. Failure to do so may result in your return being ineligible for acceptance. Any exclusive offers or gifts with purchase (GWPs) received with your order must also be returned, or you will be charged the full value of the GWP.
Refunds to your card may take up to 10 business days to process, depending on your bank’s processing time. This duration can vary significantly between card issuers, and we have no control over it.
For any complaints or concerns about the service received or a product purchased, please contact us at info@lunamicrocare.com, and we will do our best to assist you.
Please note that we monitor the number of returns made by customers. Excessive returns may be flagged and could result in the refusal of future returns or the closure of your Luna MicroCare account.