Frequently Asked Questions
How do I create my Luna MicroCare account?
You can create your Luna MicroCare customer account by clicking on the "My Luna MicroCare Account" icon, located in the menu at the top right corner of the website. Click on "Register", and complete the obligatory information marked with an asterisk. Finally, click on "Register". You will receive a confirmation email to the email address provided. Should you require assistance or any further information, do not hesitate to contact us.
How do I find my username?
Your unique username corresponds to the email address provided upon your account registration. Should you forget your password, simply click on the "My Luna MicroCare Account" icon located in the menu at the top right corner of the website. From here, you will be able to click on "Sign In" and then on the "Forgot your password?" link. An email will be sent to your registered email address, supplying a link via which you can securely reset your password.
Am I able to change my email address for my account login?
Your email address is a fixed and unalterable aspect of your personal profile. Should you wish to change the email used for receiving communications from Luna MicroCare, or create a new account, please do not hesitate to contact Client Services for further assistance.
What benefits will I encounter by creating an account with Luna MicroCare?
Creating an account on lunamicrocare.com easily enables you to be quickly identified by Luna MicroCare whenever you choose to make online purchases.
It also enables you to:
- consult your order history
- track the delivery of your order(s)
- update your contact information
- manage your newsletter subscription
For your security and peace of mind, please note that Luna MicroCare does not save your credit card information, and will not under any circumstances share your personal data with third parties.
How do I change an address saved in my Luna MicroCare account?
You are able to modify the personal information on your Luna MicroCare account by clicking on the "My Luna MicroCare Account" icon, which is located in the menu at the top of the website, followed by the "Sign In" icon. Once securely logged in with your email address and password, click on “Address Book”, where information can be changed, updated, or deleted.
What should I do if I my password is misplaced or forgotten?
Should you forget your password, simply click on the "My Luna MicroCare Account" icon located in the menu at the top of the website. From here, you will be able to click on the "Forgot your password?" link. An email will be sent to your registered email address with a link via which you can securely reset your password.
How do I register or sign in to my Luna MicroCare account?
Please click on the "My Luna MicroCare Account" icon located in the menu at the top right corner of the website.
Is my personal information collected?
How does Luna MicroCare safeguard my personal information?
Luna MicroCare is committed to protecting the personal data we collect, and keeping your personal data secure is of the utmost importance to us. Luna MicroCare takes all necessary steps in ensuring your personal data is protected against unauthorized or unlawful processing, as well as against accidental loss, damage or destruction or disclosure. Furthermore, Luna MicroCare limits access to your personal data to persons who reasonably need access to it, and who can provide products or services to you.
How can I subscribe or unsubscribe to the Luna MicroCare newsletter?
Should you wish to subscribe to our newsletter, please click on the "Subscribe” section of the Luna MicroCare homepage and complete the subscription form. To unsubscribe from our newsletter, simply click on the relevant link found at the bottom of each Luna MicroCare newsletter. You can also contact our Client Services with any questions you might have regarding the Luna MicroCare newsletter.