What are Dissolving Micro-Cones?

Dissolving micro-cones are tiny, cone-shaped structures, typically about half the thickness of a human hair. They are primarily made from naturally dissolving biopolymers, such as hyaluronic acid. These micro-cones function as reservoirs for active ingredients.

The unique shape and composition of dissolving micro-cones allow for the controlled and sustained release of these active ingredients. When applied to the skin, these micro-cones gradually dissolve, delivering the encapsulated ingredients directly to the targeted area. This controlled release mechanism ensures that the active compounds are released gradually over time, enhancing their effectiveness and reducing the risk of skin irritation.

How long does it take for the micro-cones to dissolve completely into the skin?

For optimal results, it's recommended to wear the patch for a minimum of two hours, but its effects are maximised when worn overnight.

 Here's why the overnight application is beneficial:

1. Extended Absorption: Keeping the patch on overnight provides an extended period for the skin to absorb the active ingredients. This prolonged exposure enhances the ingredients' effectiveness in targeting the area.
2. Maximized Hydration: Overnight wear ensures that the patch effectively hydrates the skin throughout the night, promoting a plump and youthful appearance in the morning.
3. Consistency: Using the patch weekly maintains a consistent skincare routine, which is key to achieving and maintaining results over time.

By applying the patch overnight once a week, you're giving your skin the opportunity to benefit from prolonged contact with the active ingredients, ultimately leading to nourishing, protecting, and renewing the skin by supporting its innate potential for renewal.

Is the micro-cone technology safe?

Absolutely. Our product falls under the category of general cosmetics in the EU. It has undergone comprehensive testing, received clinical validation, and earned certifications from renowned testing laboratories, including ADSL in the UK, Eurofins in Italy, and Dermatest GmbH in Germany. This ensures the highest standards of safety and quality for our product.

What makes LUNA MICROCARE® different from competitor products?

What sets LUNA MICROCARE® apart from competing products is our unwavering commitment to quality and innovation. Our micro-cones are meticulously crafted from sustainably sourced, high-potency botanicals and bio-engineered clean actives, where possible, to minimize our environmental impact.

We pride ourselves on a comprehensive testing and certification process that ensures our product meets the highest standards of safety and quality. Clinical validation by independent laboratories further attests to its efficacy.

Furthermore, our commitment to sustainability extends to our packaging, which is designed with the environment in mind. We prioritize eco-friendly materials and processes to minimize waste.

In summary, LUNA MICROCARE® is not only a powerful skincare solution but also a responsible choice for both your skin and the planet.

LUNA MICROCARE® SERIES self-dissolving micro-cones are painless?

They may create a slight tingling sensation, indicating they are ready to work their magic. These micro-cones have undergone dermatological testing and did not cause any adverse skin reactions in the study participants. However, as skin sensitivity varies, if you have concerns, we recommend conducting a patch test on the back of your hand for peace of mind.

What is the adhesive matrix of the patch?

Do they cause irritability when attached? LUNA MICROCARE® PATCHES are crafted using hydrocolloid bands, a material commonly employed in wound treatment and post-laser therapy care at dermatology and plastic surgery clinics. Hydrocolloid offers excellent ventilation properties while creating a protective barrier that isolates the affected area from external factors. This environment helps retain moisture and enhances the skin's inherent healing processes.

Can I use the LUNA MICROCARE® SERIES with other products?  

Absolutely! You can maintain your regular skincare routine except in the area where you've applied a LUNA MICROCARE® PATCH. It's crucial to apply the patch to clean, dry skin, as the micro-cones create microchannels within the skin. Therefore, it's recommended not to use any other topical products in conjunction with the patches while they are in place. After you've removed the patches, typically after a minimum of two hours but ideally overnight, you can resume your usual skincare routine.

Can I use the LUNA MICROCARE® SERIES if I am pregnant?

LUNA MICROCARE® SERIES products are formulated with well-researched and dermatologically tested ingredients that are generally considered safe. Cosmetic regulations do not impose specific restrictions on the use of ingredients in cosmetic products for pregnant women. However, as a precaution, we recommend that pregnant women and those who are breastfeeding consult with a healthcare professional before using any cosmetic product, including the LUNA MICROCARE® SERIES. Your healthcare provider can provide personalized guidance based on your individual circumstances.

Can I use the LUNA MICROCARE® SERIES if I have a current skin condition?

We do not recommend using LUNA MICROCARE® SERIES on any type of open wound, including scratches or open sores. It is essential to apply these patches to clean and dry skin to prevent the risk of infection or irritation. If you have a current skin condition or open wound, we advise waiting until the affected area has healed before using the LUNA MICROCARE® SERIES to ensure your safety and comfort.

Can I reuse the LUNA MICROCARE® SERIES?

No, the LUNA MICROCARE® SERIES patches are designed for single-use only. Once applied and pressed onto the skin, the micro-cones gradually dissolve, releasing the active ingredients into the skin. This process is meant for one-time use to ensure the most effective results.

Can I wear LUNA MICROCARE® SERIES in the shower or swimming?

No, it's not recommended to wear LUNA MICROCARE® SERIES patches in the shower or while swimming. The adhesive is best maintained on dry skin, and prolonged exposure to water may affect the adhesion of the patches and reduce their effectiveness. It's advisable to apply the patches to clean, dry skin and avoid exposing them to water until you're ready to remove them.

What about animal testing?

We do not conduct any animal testing. All of our products are certified as Cruelty-Free and Vegan by PETA, demonstrating our commitment to ethical and animal-friendly practices.

What ages can use this mask?
ROSSA is suitable for adults of all age groups looking to rejuvenate and hydrate their skin. Whether you're addressing early signs of ageing or seeking more intensive hydration and revitalization, this mask is designed to cater to a wide range of skin needs.

Is ROSSA suitable for all skin types?
Yes, ROSSA is suitable for all skin types, including sensitive skin. It provides deep hydration and addresses common skin concerns.

I have dry skin and I’m looking to target fine lines and wrinkles. Is this product hydrating?
Certainly! ROSSA is ideal for dry skin and targets fine lines and wrinkles. It's rich in 70% Rose Water, Birch Sap, 10 types of Hyaluronic Acid and Bio-actives for deep hydration. The PRIME ENERGY SERUM addresses wrinkles, while the 3D MICROFIBRE HYDRO MASK ensures deep moisture. It's designed for hydration and skin revitalisation.

Can I apply this mask in the morning?
This mask works wonderfully in the morning or evening to instantly tighten the skin and enliven your complexion for a naturally sculpted effect.

Can I use ROSSA with micro-channel patches?
Yes, you can use ROSSA in combination with micro-channel patches. The ROSSA can enhance the effectiveness of micro-channel patches by providing additional hydration and nourishment.

What are dissolving micro-cones and how do they work?
Dissolving micro-cones are tiny, cone-shaped structures, about half the thickness of a human hair. These micro-cones act as reservoirs for active ingredients. When applied to the skin, they gradually dissolve, releasing the encapsulated ingredients directly to the targeted area. This controlled release enhances effectiveness and reduces the risk of skin irritation.

How long should I leave these patches on for?
For optimal results, it's recommended to wear the patch for a minimum of two hours. However, the effects are maximised when worn overnight. This extended period allows the skin to absorb the active ingredients more effectively, resulting in better hydration and improved appearance by morning.

Are these patches single-use?
Yes, these patches are single-use. Each time you apply a patch, the micro-cones dissolve upon contact with the skin's moisture, delivering a potent blend of active ingredients. To ensure maximum efficacy, use the patches as soon as you open the packaging.

How often should I use these patches?
We recommend using the patches once a week for four weeks or as needed. Consistent use helps maintain a routine that enhances and sustains the benefits over time.

Do these patches work for wrinkles?
Yes, our patches are specifically designed to reduce wrinkles. They deliver active ingredients like acetyl octapeptide, hyaluronic acid, and palmitoyl tripeptide-5 directly to your skin, promoting collagen production and visibly reducing fine lines and wrinkles.

How do anti-ageing patches work?
Anti-ageing patches work by delivering concentrated active ingredients directly to your skin. These ingredients stimulate collagen production and promote skin cell turnover, which helps reduce the appearance of wrinkles and improve skin texture.

What ingredients are used in your patches?
Our patches contain a blend of advanced ingredients such as acetyl octapeptide, hyaluronic acid, adenosine, and s-Mu-conotoxin CnIIIC. These ingredients effectively target wrinkles and promote youthful, rejuvenated skin without the potential irritation.

Can these patches help with under-eye issues? 
Yes, ETERNAL patches are specifically designed for under-eye rejuvenation. They effectively reduce dark circles, under-eye bags, fine lines, and wrinkles. The advanced micro-cones deliver potent ingredients deep into the skin, targeting these common under-eye concerns for a refreshed and youthful appearance.

Is your product safe and certified?
Absolutely. Our product is classified as general cosmetics in the EU and has undergone comprehensive testing, clinical validation, and certification from renowned testing laboratories, including ADSL in the UK, Eurofins in Italy, and Dermatest GmbH in Germany. This ensures the highest standards of safety and quality.

What makes ETERNAL different from traditional anti-aging patches?
ETERNAL is designed with advanced microstructure technology that goes beyond the superficial layers of the skin. Unlike traditional patches that only work on the surface, ETERNAL’s micro-cones penetrate deeper to deliver potent ingredients like hyaluronic acid, adenosine, s-Mu-conotoxin CnIIIC, acetyl octapeptide-3, and marine extracts. This technology targets the root causes of aging, resulting in a noticeable reduction in wrinkles and fine lines for a youthful and rejuvenated appearance.

What are dissolving micro-cones and how do they work?
Dissolving micro-cones are tiny, cone-shaped structures, about half the thickness of a human hair. These micro-cones act as reservoirs for active ingredients. When applied to the skin, they gradually dissolve, releasing the encapsulated ingredients directly to the targeted area. This controlled release enhances effectiveness and reduces the risk of skin irritation.

How long should I leave these patches on for?
For optimal results, it's recommended to wear the patch for a minimum of two hours. However, the effects are maximised when worn overnight. This extended period allows the skin to absorb the active ingredients more effectively, resulting in better hydration and improved appearance by morning.

Are these patches single-use?
Yes, these patches are single-use. Each time you apply a patch, the micro-cones dissolve upon contact with the skin's moisture, delivering a potent blend of active ingredients. To ensure maximum efficacy, use the patches as soon as you open the packaging.

How often should I use these patches?
We recommend using the patches once a week for four weeks or as needed. Consistent use helps maintain a routine that enhances and sustains the benefits over time.

Do these patches work for wrinkles?
Yes, our patches are specifically designed to reduce wrinkles. They deliver active ingredients like acetyl octapeptide, hyaluronic acid, and palmitoyl tripeptide-5 directly to your skin, promoting collagen production and visibly reducing fine lines and wrinkles.

How do anti-aging patches work?
Anti-aging patches work by delivering concentrated active ingredients directly to your skin. These ingredients stimulate collagen production and promote skin cell turnover, which helps reduce the appearance of wrinkles and improve skin texture.

What ingredients are used in your patches?
Our patches contain a blend of advanced ingredients such as acetyl octapeptide, hyaluronic acid, adenosine, palmitoyl tripeptide-5 and s-Mu-conotoxin CnIIIC. These ingredients effectively target wrinkles and promote youthful, rejuvenated skin without the potential irritation.

Can these patches help with deep forehead lines and smile wrinkles?
Yes, RÉVIVE patches are specifically designed to target deep forehead lines, nasolabial lines, and smile wrinkles around the mouth. The advanced micro-cones deliver potent ingredients deep into the skin, effectively addressing these common signs of ageing for a smoother and more youthful appearance.

Is your product safe and certified?
Absolutely. Our product is classified as general cosmetics in the EU and has undergone comprehensive testing, clinical validation, and certification from renowned testing laboratories, including ADSL in the UK, Eurofins in Italy, and Dermatest GmbH in Germany. This ensures the highest standards of safety and quality.

What makes REVIVE different from traditional anti-aging patches?
RÉVIVE is designed with advanced microstructure technology that goes beyond the superficial layers of the skin. Unlike traditional patches that only work on the surface, RÉVIVE's micro-cones penetrate deeper to deliver potent ingredients like hyaluronic acid, adenosine, s-Mu-conotoxin CnIIIC, acetyl octapeptide-3, and marine extracts. This technology targets the root causes of aging, resulting in a noticeable reduction in deep lines and wrinkles for a youthful and rejuvenated appearance.

What does LUNA MICROCARE® LUMINOUS used for? 

LUNA MICROCARE  LUMINOUS corrects hyperpigmentation and boosts luminosity. It is specially designed for uneven pigmentation with diffuse or irregular edges which are designated as initial signs of melasma, blemish marks, and post-inflammatory hyperpigmentation (PIH).

What are the microstructures in LUNA MICROCARE® LUMINOUS made of? 

LUMINOUS consists of hyaluronic acid (a skin moisturization agent), niacinamide, tyrosinase inhibitors, resveratrol and natural algae extracts. Most of the ingredients of LUNA MICROCARE® LUMINOUS are manufactured in EU by leading manufacturers. 

What are the major benefits of the LUNA MICROCARE® LUMINOUS? 

LUNA MICROCARE® LUMINOUS delivers active compounds of hyaluronic acid, brightening ingredients and natural extracts directly into the skin. Therefore, it is helpful in various care such as hyperpigmentation, skin tone, skin moisturization and skin texture. 

What is the optimal frequency of use for LUMINOUS? Also, for how long should I use it?

LUNA MICROCARE® LUMINOUS is safe and gentle for everyday use. For the first couple of months we recommend using LUNA MICROCARE® LUMINOUS once (or twice) a week. Depends on age, skin types and conditions, most users notice a difference after the first treatment. The effects are cumulative and optimal results are achieved with regular use.

What makes LUNA MICROCARE® LUMINOUS unique from their much cheaper counterparts? 

Most traditional anti-hyperpigmentation patches are made from a simple hydrocolloid sticker and can be effective on only surface-level limiting the availability of active ingredients beneath the skin. LUNA MICROCARE® LUMINOUS, embedded with tiny conical microstructures containing, hyaluronic acid, niacinamide, ascorbyl glucoside, tranexamic acid, buthylresorcinol, resveratrol and marine algae extract. This harmonious complex of proven and patented ingredients targets directly the hyperpigmentation and uneven skin tone, improving discoloration and skin tone.

What is LUNA MICROCARE® ENLIGHTEN used for? 

LUNA MICROCARE  ENLIGHTEN is a high-precision local treatment for hyperpigmentation in the form of dark spots and uneven skin tone which are one of the most ageing skin changes on our faces, occurring as a result of age, sun damage, post-blemish scars and even hormonal fluctuations. The microstructure concentrates and precisely delivers the active ingredients deep into target areas of concern for the improvement of discolouration. 

Do LUNA MICROCARE® LUMINOUS and ENLIGHTEN act differently?

Yes, they do. Although the active ingredients of both products are the same, the ingredients composition and microstructure lengths are different. While the composition of actives in LUMINOUS is designed for hyperpigmentation with dispersed or irregular edges, the composition of actives in ENLIGHTEN is designed for dark spots specifically. Both work equally well to correct uneven skin tone. The lengths of microstructure in LUMINOUS is about 350 micrometres long whereas that of ENLIGHTEN is about 500 micrometres long, which enables specific targeting of the differing issues.

What are the major benefits of LUNA MICROCARE® ENLIGHTEN?

LUNA MICROCARE® ENLIGHTEN delivers active compounds of hyaluronic acid, brightening ingredients and natural extracts directly into the skin. This clinically-proven system effectively reduces dark spots and prevents their re-appearance.

What is the optimal frequency of use for LUNA MICROCARE® ENLIGHTEN and how long should I use it?

LUNA MICROCARE® ENLIGHTEN is safe and gentle for everyday use. For the first couple of months, we recommend using LUNA MICROCARE® ENLIGHTEN twice a week. Depending on age, skin type and condition, most users notice a difference after the first treatment. The effects are cumulative and optimal results are achieved with regular use.

What makes LUNA MICROCARE® ENLIGHTEN unique from competitor products? 

Most traditional patches are made from a simple hydrocolloid sticker and have only limited effect at the surface-level as they do not deliver active ingredients beneath the skin. LUNA MICROCARE® ENLIGHTEN skincare patches are embedded with tiny conical microstructures containing, hyaluronic acid, niacinamide, ascorbyl glucoside, tranexamic acid, buthylresorcinol, resveratrol and marine algae extract. This harmonious complex of proven and patented ingredients targets, and delivers straight into the skin, directly targets dark spots and uneven skin tone, improving discolouration and boosting radiance.

What is acne vulgaris?
Acne vulgaris is the common form of acne, characterised by a mixed eruption of inflammatory and non-inflammatory skin lesions. You may prefer to call acne 'pimples', 'spots', or 'zits'. It is a chronic, relapsing inflammatory disease of the pilosebaceous unit. This unique skin compartment consists of the hair shaft, the hair follicle, the sebaceous gland and the erector pili muscle.

What are the factors contributing to acne vulgaris?
Four main factors are currently accepted to contribute to acne development, namely increased sebum production, follicular hyperkeratinization, the proliferation of skin bacteria and/or disruption to the balance of C.acnes phylotypes in the skin microbiota and the release of inflammatory mediators into the skin. Overall, the loss of skin microbial diversity combined with activation of innate immunity is thought to be a crucial factor stimulating chronic inflammatory conditions.

What is LUNA MICROCARE® FLAWLESS used for?
LUNA MICROCARE® FLAWLESS was designed to help individuals who have got acne-prone skin. It is specially designed to target all main factors of acne development using unique and proven anti-acne ingredients, including antioxidants, bioactive peptides, and extracts with anti-acne properties.

What are the microstructures in LUNA MICROCARE®FLAWLESS made of?
LUNA MICROCARE®FLAWLESS microstructures consist of hyaluronic acid (a skin moisturisation agent), ascorbic acid 2-glucoside (vitamin C), oligopeptide-76, oligopeptide-10, vitamin A palmitate, bakuchiol, lupeol (crataeva nurvula extract), acetyl dipeptide-3 aminohexanoate. Most of the ingredients of LUNA MICROCARE®FLAWLESS are manufactured in the EU by leading manufacturers. The swap consists of alcohol, water, melaleuca alternifolia leaf oil (tea tree oil), salicylic acid, and tocopheryl acetate (vitamin E).

What makes LUNA MICROCARE®FLAWLESS unique?
LUNA MICROCARE®FLAWLESS targets the main pathogenic pathways in acne pathogenesis to improve the appearance of skin conditions. It could provide synergistic effects to improve the efficacy of other treatments and provide a good patient adherence-maintenance phase of acne management and a high level of patient satisfaction. Its patented delivery system (Hyaluronic acid dissolving microneedles) ensures that all anti-acne ingredients are delivered to the source of the problem.

What is the optimal frequency of use for FLAWLESS, and how long should I use it?
LUNA MICROCARE® FLAWLESS is safe and gentle for frequent use. We recommend using LUNA MICROCARE®FLAWLESS twice a week. Depending on age, skin type and condition, most users notice a difference after the first treatment. The effects are cumulative and optimal results are achieved within 4 weeks with regular use.

What are the dissolving microstructures?
Dissolving microstructures are tiny cone-like structures about 1/4 the thickness of the human hair, mainly consist of natural dissolving biopolymer such as hyaluronic acid. These microstructures provide a reservoir for active ingredients.

How long does it take for the microstructure to dissolve completely inside the skin?
We recommend attaching the patch for minimum 2 hours, but its effect is maximized when you applied overnight.

Is the microstructure technology safe enough?
Yes. The product is classified as general cosmetics in EU, and its safety and quality have been fully tested and clinically proven and certified by leading institutes (e.g. ADSL in UK and Dermatest GmbH in Germany).

What is LUMIÈRE used for?
LUNA MICROCARE®LUMIÈRE is a high-precision local treatment for post-acne scars and marks based on natural hyaluronic acid in the form of self-dissolving micro-cones. The microstructure concentrates and precisely delivers the active ingredients to target areas of concern for the improvement of skin colour and appearance.

What makes LUNA MICROCARE® LUMIÈRE unique from heir much cheaper counterparts?
Most traditional anti-blemish patches are made from a simple hydrocolloid sticker and can be effective on only surface-level limiting the availability of active ingredients beneath the skin. LUNA MICROCARE® LUMIÈRE, embedded with tiny conical microstructures containing, hyaluronic acid, niacinamide, ascorbyl glucoside, tranexamic acid, buthylresorcinol, resveratrol and marine algae extract. This harmonious complex of proven and patented ingredients targets directly the blemishes, improving skin colour and appearance.

What are the dissolving microstructures?

Dissolving microstructures are tiny cone-like structures about half the thickness of human hair, mainly consisting of naturally dissolving biopolymers such as hyaluronic acid. These microstructures provide a reservoir for active ingredients.

How thick and long are the skin-penetrating microstructures?

LUNA MICROCARE® PATCH microstructures’ tip is about 30 micrometers thick and 350 or 500 micrometers long. The microstructure dimensions are produced to ensure that it is long enough to penetrate into the epidermis and deliver active ingredients where they are needed most, overcoming the skin barrier. 

How long does it take for the microstructure to dissolve completely inside the skin?

We recommend wearing the patches for a minimum of two hours, but for maximum results wear overnight.

Is the microstructure technology safe?

Yes. The product is classified as general cosmetics in the EU, and its safety and quality have been fully tested and clinically proven and certified by leading test laboratories (e.g., ADSL in the UK and Dermatest GmbH in Germany).

How is this different from conventional skin care delivery systems such as Microneedle Therapy System (MTS) rollers, etc.?

The conventional MTS rollers introduce a series of fine, sharp needles (up to 3000 micrometres) into the skin, which often result in bleeding, bruising and scab formation. The LUNA MICROCARE® SERIES, however, utilises 350 or 500 micrometres long dissolving microstructure; respectively; providing an effective delivery of actives without any side effects such as pain, bleeding, etc.

Can I use LUNA MICROCARE® PATCHES after cleansing?

It is okay to apply the patches after toner or essence; however, we recommend attaching them on the bare face after cleansing and drying the area completely. Please be advised that LUNA MICROCARE® PATCHES microstructure dissolves in water which may weaken the strength of microstructure.

Why should I press on the patch multiple times after I attach it?

The active compounds are loaded in the hyaluronic acid-based microstructures of LUNA MICROCARE® PATCHES. You should therefore ensure the microstructures penetrate the skin’s top layer by pressing on the patch a few times. Avoid sliding the patch sideways as this could bend the microstructures laterally, hindering its full efficacy.

Is there a reason why the patch is recommended to be attached before sleep? Does it become less effective during the daytime?

No. You can use it regardless of the time of day. However, the microstructures are fully absorbed into the skin after a minimum of two hours. The actual time may differ depending on individual skin type, but anyone can benefit after two hours, when the active compounds are fully absorbed by the skin.

Is it safe to use other skin care products such as essences, creams, etc., after attaching the patch?

Yes, it is safe. The patch should be used on skin areas where focused care is needed. Normal skin care products on other parts of your skin can be used freely after the patch has been applied to clean dry skin in the area of focus.

What is the expiration time for the patch? How long is it viable for use after I open the pouch?

An unopened pouch is usable for up to three years. We recommend using it on the day you open the sanitised pouch. The microstructure is composed of a moisturising agent called hyaluronic acid, which can be dissolved or structurally weakened over time by absorbing the moisture in the air once you open the pouch.

Can the patch fall off while I sleep?

There may be some rare cases where this may happen, but generally the patches are designed to hold on to your skin firmly during sleep.

If I attach the patch on sensitive eye areas, will it leave redness or marks on the skin?

According to the clinical trials carried out by Dermatest GmbH (Germany), a certified clinical test institute, no skin irritability or objective skin stimulation abnormalities have been found on any of the test subjects. We recommend that you remove the patch after a minimum of two hours. Premature removal of patches may result in slight redness due to the needling effect, which will disappear within two hours.

Will the microstructures cause damage or pain while they penetrate the skin?

The microstructures are half the thickness of a human hair, about 30 micrometres in tip size and 350 or 500 micrometres long. They can penetrate the skin without causing any damage, so they are safe to use.

Are there any side effects such as the widening of hair follicles after the microstructures penetrate the skin?

Our skin’s regeneration is maximised when it is stimulated. In fact, microstructures utilise this phenomenon. Whenever micro-sized structures penetrate the skin membrane, the skin regenerates new cells and narrows the hair follicles. Therefore, this results in narrower, rather than wider, hair follicles and smoother skin.

Is this product safe for the skin and clinically approved?

The LUNA MICROCARE® SERIES have been put to clinical trials in certified clinical test institutes such as Dermatest GmbH (Germany), ADSL (UK) and Eurofins (EU). It has been proven to be a safe and effective product.

Does Imperial Bioscience test on animals?

Imperial Bioscience Ltd., UK, hereby certifies that the company does not carry out any kind of animal testing to develop, analyse or produce their products.

How do I pause my account or skip my next order?
If you're going on vacation or need to take a break from your subscription for any reason, you can easily pause your account. From any page on lunamicrocare.com, click on the avatar icon in the top right-hand corner (next to the bag icon) to access your account. If you have an active subscription, it will appear under the 'Subscription' header down the left-hand side. From there, you can pause or cancel your account at any time.

How do I update my shipping and/or billing information?
You can update your shipping or billing information by visiting the 'Subscriptions' tab in your account on lunamicrocare.com.

When will my credit card or PayPal account be charged?
If you've setup a subscription-based account for any product, we'll charge your payment method immediately when you place your order. We'll then bill and ship your order every 28 days onwards to ensure your top-ups arrive on time each month (unless you elect otherwise, via your account - this is your custom journey).

How can I cancel my subscription?
You can cancel, pause, or amend your subscription by visiting the 'Subscriptions' tab in your account on lunamicrocare.com. If you're experiencing any difficulties, feel free to reach out to us at support@lunamicrocare.com; we'd be delighted to assist! Please note that cancellation requires a minimum commitment of three billing cycles to ensure smooth processing.

Do you store my credit card information?
If you signed up for a subscription account, we do keep your credit card information on file in order to process future payments. Ahead of each payment, you will receive an email confirming your upcoming charge. Be assured we take your safety, security, and privacy very seriously, and we meet the highest set of security standards designed to ensure that we maintain a secure environment.

Can I receive my subscription bi-monthly?
You can cancel, pause, or amend your subscription by visiting the 'Subscriptions' tab in your account on lunamicrocare.com. If you're experiencing any difficulties, feel free to reach out to us at support@lunamicrocare.com; we'd be delighted to assist!

What is the cut-off to change or skip a scheduled delivery?
Any time before your next billing date, as your billing date informs your delivery date. You can change or skip a scheduled delivery by visiting the 'Subscriptions' tab in your account on lunamicrocare.com. If you're experiencing any difficulties, feel free to reach out to us at support@lunamicrocare.com; we'd be delighted to assist!