FREQUENTLY ASKED QUESTIONS
How can I obtain further advice regarding Luna MicroCare products?
Should you wish to seek advice pertaining to Luna MicroCare products, kindly peruse the product information provided in the Shop, Evidence and Discover section of the Luna MicroCare website, or contact us with your question. Alternatively, queries can be answered by our representatives at point of sales.
Is there a specific way that Luna MicroCare products should be applied to the skin?
Luna MicroCare products have been meticulously crafted to provide transformative skincare experiences, and as such, the ritual of application is key in order to elicit the optimal benefits. Please find details on application and skincare rituals in the information section of the product detail pages, or refer to the informative leaflet included in your package.
How am I able to authenticate a Luna MicroCare product?
Please note that items purchased from lunamicrocare.com or from one of our authorized retailers are guaranteed authentic.
Is Luna MicroCare responsible for online sales of branded product from other websites?
To ensure the utmost in quality control, Luna MicroCare products are distributed and sold exclusively by authorized distributors and retailers. Should you obtain Luna MicroCare products from any source other than an authorized distributor or retailer, you do so at your own risk and with the understanding that any Luna MicroCare guarantee may be voided. If you have any doubt about whether a particular retailer or distributor is authorised please contact us.
Where am I able to find the Luna MicroCare product catalog?
You can find the full range of available Luna MicroCare products online at lunamicrocare.com. Should you wish to stay in touch, and receive an exclusive online newsletter featuring the latest products, innovations, seasonal highlights, and luxurious skincare advice from our experts, please subscribe today.
How accurate is the color display on the Luna MicroCare website?
Every Luna MicroCare product is photographed with the utmost attention to detail, and the colors shown should accurately depict each product. However, kindly note that there exists the possibility of colors varying slightly from one screen to another due to personal monitor display settings.
Do Luna MicroCare products feature expiry dates, and how long can I anticipate my products lasting once opened?
Luna MicroCare strives to ensure the highest quality and efficacy of our products, and guarantees their usability for at least 36 months.
Luna MicroCare products have been meticulously designed to remain stable when stored in appropriate conditions, and are capable of fulfilling their initial benefits for a period exceeding 36 months.
How do I discover the ideal Luna MicroCare products for my skin?
Ensuring that you receive the ideal products for your skin type is of the utmost importance to Luna MicroCare, and our Client Services advisors are available via live chat, email, and on the telephone to assist. Should you have any questions pertaining to the suitability of Luna MicroCare products for your skin type, please do not hesitate to get in touch.
Luna MicroCare would also like to recommend that you visit your nearest Luna MicroCare sale point, where you can experience a personalized consultation with a Luna MicroCare expert beauty advisor.
This will also allow you to sample products suitable for your specific skincare concern.
Where can I uncover the ingredients list for each Luna MicroCare product?
You can discover the full and concise list of ingredients on the packaging of each and every Luna MicroCare product. Should you have an additional ingredient enquiry that is not satisfied by the information printed on the packaging, we would request that you contact us and speak to one of our Client Services advisors.
What is Luna MicroCare’s stance on animal testing?
Luna MicroCare is committed to ensuring the utmost standards of animal welfare. As a result, Luna MicroCare does not perform any tests on animals, nor does it engage third parties to test its products on animals during either the research or the development stages, except where required by law.
What is the shelf life of Luna MicroCare products?
The legal requirements for the shelf life of a finished product is set at 36 months. Luna MicroCare adheres to all such legislation in order to ensure the most satisfactory client experience.
Why is my favorite Luna MicroCare item out of stock, and when can I anticipate it being available for purchase again?
Should your selected item be temporarily out of stock at the time of your order, Luna MicroCare will endeavour to make it available once again as soon as possible.
What happens if an item goes out of stock during my purchase?
Should an item become unavailable at the time of purchase, you will be notified, and will be unable to add it to cart. Furthermore, if the item becomes unexpectedly unavailable while it is in your cart, you will be notified and your credit card will not be charged.
What is the Luna MicroCare approach to product testing?
Client safety and product quality is of the utmost importance to Luna MicroCare, and great lengths are taken to ensure every encounter with our products provides the opulence, luxury, and essence of timelessness at the heart of the Luna MicroCare label. Our professional and conscientious safety assessments are based upon criteria laid down in legislation and by recognized expert bodies. Luna MicroCare tests each individual substance and combinations of different substances using highly specific test methods, ensuring that they pose no threat to health and are fully compatible with the skin.
Is my information protected?
Please be aware that all the personal information that you may provide us during a consultation will be used only to advise you on Luna MicroCare products.