FREQUENTLY ASKED QUESTIONS
Gift Wrapping Information
Does Luna MicroCare offer gift cards via the website?
Yes, electronic gift cards are available for purchase via lunamicrocare.com
Am I able to send a gift to a different address than my own?
You can select a different delivery address during checkout. Furthermore, options are available for gift wrapping and personal messages, allowing you to elevate your Luna MicroCare purchase to the art of gift giving.
Will my gift order include an invoice on which the prices of the items are not shown?
All invoices are sent directly to the email address provided, and you should note that they are not included in the delivery. The delivery note included in the parcel will show only the number of items included.
Am I able to add a gift message once my order has been submitted?
An elegant and bespoke handwritten greeting card can be included with all purchases, allowing you to convey a personal sentiment with Luna MicroCare’s compliments. Should you have already placed an order without a gift message and wish to have one included with your purchase, please contact us immediately, since Luna MicroCare strives to fulfil orders on a very timely basis.
Does Luna MicroCare offer a gift wrapping service?
Luna MicroCare is delighted to offer our valued clients an exquisite complimentary gift wrapping service for all online purchases, allowing Luna MicroCare purchase to be elevated to the art of gift giving. For further information, please visit our E-Boutique page.
Were I to purchase a Luna MicroCare product as a gift, could the recipient exchange it for another product?
Please be advised that Luna MicroCare does not offer exchanges. However, the unopened and undamaged purchase can be returned free of charge.
If you return a product or products in an order, then you must also return any exclusive offer/gift with purchase (GWP) that you may have received with that order or you will be charged the full value of the GWP.
Please allow 1 business days from receipt of package for processing.
All returns should be returned to:
Attn: Luna MicroCare
BUILDING 3, CHISWICK BUSINESS PARK
566 CHISWICK HIGH RD LONDON, W4 5YA