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Communication of incidents and irregularities


In the event of any conduct or situation that could be likely to generate an incident or irregularity of any kind, please contact:






User commitment to have their data registered for processing


IMPERIAL BIOSCIENCE LTD., UK. recommends that, before entering 

the data in any or some of the data collection sheets of this website, 

users should read the legal notice, cookies policy and privacy policy carefully.


In any case, users are responsible for the authenticity of the data provided, that the information is accurate, current and complete for the purpose for which it is provided, taking on responsibility for damages, both for lost profits and for consequential damage, which may be generated by such inaccuracies or misrepresentations. In any case, if the data provided in the corresponding forms were owned by a third party, the user takes responsibility for the correct collection of consent and information to the third party on the aspects stated in this legal notice and in the privacy policies.


User responsibility for use and content


Both the access to the websites and the use that can be made of the 

information and contents included therein will be the exclusive responsibility of whoever does this. Therefore, the use that may be made of the information, images, content and / or products reviewed and accessible through it, will be subject to applicable law, whether national or international, and to the principles of good faith and lawful use by Users, who will be entirely responsible for such access and proper use. Users will be obliged to make reasonable use of the services or contents, under the principle of good faith and observing current law, morality, public order, good customs, the rights of third parties and of IMPERIAL BIOSCIENCE LTD., UK. itself, all according to the possibilities and purposes for which they are conceived. IMPERIAL BIOSCIENCE LTD., UK. takes no liability, whether direct or indirect, for consequential damages or lost profits, arising from the misuse of services or content made by Users or third parties.


LSSI-CE information


In compliance with the duty of information established in Article 10 of the current Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, we hereby inform you that the driver and content manager of the website where you can download several applications and / or information is IMPERIAL BIOSCIENCE LTD., UK. with address in Mocatta House, Trafalgar Place, Brighton, BN1 4DU, United Kingdom, who is the manager of the Internet domain 

and registered in the corresponding registry, which attends communications received from users and/or stakeholders by e-mail [email protected]

Any other commercial, trade, administrative or contracting activity of goods and/or services is the responsibility of the aforementioned company, who is the owner of this domain.


Information about the use of other websites and social networks


The company only takes responsibility for the content and management 

of the websites it owns or holds a right with similar nature. Any other 

website or social network or repository of information on the Internet, outside this website, is the responsibility of its legitimate owners.


IMPERIAL BIOSCIENCE LTD., UK. collaborates regularly with different 

applications and web environments, and always recommends all users 

to read the corresponding legal notices and privacy policies carefully

before accessing these web environments, and to access them only 

once they have fully understood and accepted this legal text.


IMPERIAL BIOSCIENCE LTD., UK. undertakes to control the content 

displayed on these social networks and will expel users who make 

improper use of them.


IMPERIAL BIOSCIENCE LTD., UK. recommends, following the instructions 

of the Information Commissioner’s Office (ICO), in the use of social networks 

or browsing in web environments, the following actions (if it becomes 

available for use one day):


It is recommended that all users use pseudonyms or personal nicknames with 

which to operate over the Internet, allowing them to have a genuine 

“digital identity” that does not jeopardize the safety of their personal and 

professional lives. It is recommended that users take special care when 

publishing audio, visual, and graphic content in their profiles, as they may be 

putting at risk the privacy and intimacy of people around them.


It is recommended to review and read, both at the time prior to user registration, and subsequently, the general terms and conditions of use and privacy policy that the platform makes available on its websites.


It is recommended that the privacy level of the user’s profile in the social network be properly configured in such a way that it is not completely public, and only those persons who have been previously catalogued as “friends” or “direct contacts” by the user have access to the information published in the profile.


It is recommended to accept as a contact, only known people or those with 

whom you have a previous relationship, not compulsively accepting all requests 

for contact that you receive and that you investigate whenever possible and 

necessary, the person requesting contact through the social network.


It is recommended not to publish any physical contact information in the user profile that may allow anyone to know where they live, where they work, and study, or the leisure places they usually go to.


Users of microblogging tools are advised to take special care regarding the 

publication of information concerning the places where they are at all times.


It is recommended that you only use and publish content for which you have 

enough intellectual property rights. Should this not be the case, the user will be 

committing a civil tort protectable by national courts.


Users are advised to use different usernames and passwords to enter the 

different social networks they are members of.


It is recommended to use passwords with a minimum length of 8 characters, 

alphanumeric and with upper and lower-case letters.


It is recommended that all users have installed and properly updated antivirus 

software on their computers.


Minors should not reveal excessive personal data. Never supply data to strangers.

All information concerning the website should be read. It explains who its 

owners are and the purpose for which the data is requested.


If the user is under fourteen years of age, the consent of the parents is also 

required. In these cases, whenever data is requested by a social network, parents or guardians should be asked to see if they approve the subscription or not.


Usernames and passwords should not be communicated to third parties, 

nor should they be shared with friends or classmates. This data is private 

and should not be disclosed to third parties and/or strangers.


Whenever there is any doubt about a situation arising from the use of social 

networks and collaborative tools, parents or guardians should be asked.


The computer should be kept in a common area of the house.


Rules should be established regarding the use of the Internet at home.


Parents should be aware of the positive and negative functioning and 

possibilities of such platforms.


Enable parental control and platform control tools and set the parent’s or 

guardian’s email as secondary contact email.


Ensure that age verification controls are in place.


Ensure the correct installation of the content blocker.


Raise awareness and inform children about security issues.


Explain to children that they should never physically meet people they have 

met in the online world and that if they do, it should always be in the company 

of their parents or guardians.


Ensure that children are aware of the risks and implications of hosting content 

such as videos and photographs, as well as the use of webcams through 

social networks.


Control the minor’s user profile.


Make sure that minors only access the websites recommended for their age.

Make sure children do not use their full name.


The mandatory or optional nature of information provided by users


Users will mark the corresponding boxes and enter data in the fields marked with an asterisk (*) in the contact form or download forms to clearly and 

unequivocally accept that their data is necessary for the service provider to 

grant their request, the inclusion of data in the remaining fields being voluntary. Users guarantee that the personal data provided to the CONTROLLER are true and take responsibility for communicating any changes thereto.


The CONTROLLER expressly informs and guarantees Users that their personal 

data will not be transferred in any case to third parties, and that whenever any 

type of transfer of personal data is carried out, the express, informed and 

unequivocal consent of Users will be requested beforehand. All data requested 

through the website is mandatory, as it is required for the provision of 

optimal service to the User. In case of not providing all data, no guarantee is 

given that the information and services provided will be completely according 

to your needs.





The prices of the Products are given in Pounds Sterling, Euro, and Turkish Lira. 

We use our best efforts to ensure that the prices of Products are correct at the 

time of completing an order. However, please see Clause 7 for what happens 

if we discover an error in the price of the Product(s) you ordered.


The price of a Product includes VAT at the applicable rate chargeable on the 

date of the order. However, if the rate of VAT changes between the date of 

your order and the date of delivery, we will adjust the VAT you pay, unless 

you have already paid for the Products in full before the change in VAT 

takes effect. In the event that you are using a valid promotional code 

provided by Luna MicroCare, this cannot be used in conjunction with another 

offer or promotion.


The price invoiced to you is the price stated on the Dispatch Confirmation (as defined below) sent via email by Luna MicroCare.


Occasionally the prices given do not include the delivery costs, in that case, 

it will be invoiced in addition and specified to you before the order is confirmed 

and when the order is definitively validated.


You accept Luna MicroCare’s right to modify its prices at any time, however, 

the Products will be invoiced on the basis of the tariffs in force when the order 

is recorded, subject to the availability of such Products. The tariff in force 

is that stated on the website unless there is a typographical error.


Our website contains numerous Products. It is always possible that, despite 

our reasonable efforts, some of the Products on our website may be incorrectly 

priced. If we discover an error in the price of the Products you have ordered, 

we will contact you to inform you of this error and we will give you the option 

of continuing to purchase the Product at the correct price or cancelling your order. 

We will not process your order until we have your instructions. If we are unable

 to contact you using the contact details you provided during the order process, 

we will treat the order as cancelled and notify you in writing at the postal 

address provided during the order process.


Please note that if the pricing error is obvious and unmistakable and could 

have reasonably been recognised by you as a mispricing, we do not have 

to provide the Products to you at the incorrect price.



All payments must be made immediately over the internet. Unless the server 

is unavailable, you may pay with a credit or debit card. MasterCard and Visa 

are accepted.


You will need to enter:


The card number;

The expiry date;

The name of cardholder; and

The 3-digit safety code on the back of the card (MasterCard and Visa only).

Banking transactions will be carried out in a secure manner by Luna MicroCare’s designated payment partners.


Luna MicroCare reserves the right to refuse all orders or deliveries if the limits 

stated in the Introduction above are exceeded, if there is an existing dispute 

with you, in the event of total or partial failure by you to pay for that order or 

a previous order or if credit/debit card payment authorisation is refused by 

the banking organisations.


As part of the fight against online fraud, information concerning orders will be 

checked by Luna MicroCare’s designated payment partners.